Mutek's
Black Box Flight Recorder technology and products provide
solutions that simplify, shorten and increase efficiency of
the application support process by pinpointing the root cause
of application failures. The Black Box Flight Recorders record
failed scenarios of application activity from internally developed
applications as well as third party applications, the recordings
are played back on front-end consoles where the cause of the
failures is pinpointed and analyzed. Mutek's products require
no modifications to your software, have minimal impact
on performance and are transparent to running programs.
With
the information provided by the Black Boxes the help desk
personnel and end users will spend significant less time talking
to each other about the problem.
You will capture all the information necessary to diagnose
client system problems, eliminate the guesswork and improve
the effectiveness of Help Desk support personnel. The Black
Box solution works for remote troubleshooting, by using it
you can avoid costly visits to remote machines.
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